Custom made luxury jewelry FAQ
Custom made luxury jewelry faq, If you have other burning questions we weren’t able to address here, feel free to email.
Products
We focus on luxury jewerly custom made in solid 18k yellow gold,18k white gold,18k rose gold,platinum,gemstones and GIA diamonds,we do 100% same as the original item.
Yes,we offer original serial number that other factory can not,so it will 100% same, We assure all jewelry highest quality finish. 3D Molded and printed with highest specification, Finished by hands of quality by master and jewelers. And some of our clients resale our products as real one,becausse of top craftsmanship and experienced workers.
We only use 18k gold,highest gems and diamond, the appearance could be awesome like picture. In addtional, before shipping we will make a material test certificate. The test code trace on the third party official website.You can also reinspect in local place jewelry device.
Yes,we do.For your safety,we should delivery separate with items.Hope you understand,thanks.
Order questions
Nice to meet you.Please feel free to send your interested products picture or links and Size(for Bracelets/Bangles and Rings)to us And then we will quote price and start to custom your items after you done 50% downpayment.After finish your items,we will take pictures and make video to you and then please pay the balance before shipping.At last,we will send tracking number to you and you will receive your products and please give the best reviews after you get your favourite products,thanks a lot.
1st,We accept Personal Bank Transfer and Western Union,both are not tax cost. 2nd,We also have company in USA. You can make the payment to our American bank account which is a company account,you need to pay 3% of your total amount as tax.3rd,we accept PayPal for your first order only,and it costs you 5% as high withdrawal fee,thank you for your understand.
This is a normal thought in the head of every new buyer.If you buy from us before,you won’t think so again,because we are jewelry & watches custom factory and have 3 top craftsmanship teams for customing your products,and we offer you factory direct selling price.Until now,we still have many wholesalers in China,some of them are reselling our products worldwide,then you will get a sencond-hand price.What’s more important,we will never break reputation of our factory and looking forward to have a long-term cooperation with all our clients.Solid 18k material,Gia diamonds,Original serial number,Free shipping,Top craftsmanship,Experienced workers,Factory price,Long-term cooperated delivery company and do our best to service everyone……
Please contact us if need more picture an videos, and not found jewelry also can send picture to check whether can offer.
Shipping
We offer free shipping with FedEx or DHL,which are the fastest delivery express worldwide.And FOB HongKong or GuangZhou.
We usually ship by air, you can collect items in 3-5 days. Packing is same as original also.
Sometime we have ready items can shipping at once. If not, only need 5-7 days for production.
(For different product we have different timing, please contact for more information.
Returns & Exchanges
For the material is 18K gold and diamond. The finish color is 100% same and certainly will not loss. And diamond we areinlaying one by one on gold with excellent craftsmanship, if not happen human damage, it can be use lifetime.
In case by any chance you have proven an item is not pure, we will exchange it for you or refund the full payment if requested.
Items with minor mistakes, notices or flaws will be managed by our return Team. We will pick up the item, fix it if possible or exchange it and return it back to you.